FREQUENTLY ASKED QUESTIONS

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Thank you for choosing Busy Bee Maids for your cleaning needs! before we get going please review the following information.

Communication: 

We do our best to answer all calls and emails received between 8 and 4 pm. If you leave a voicemail or send an email outside these hours we will respond the following day. Please feel free to leave a note with comments, needs, likes, dislikes, etc. We are here to serve you; your input is invaluable and appreciated Emailing Busy_bee_maids19@gmail.com is another way to let us know what your needs are and how we are doing.

Conduct: 

We will always be respectful in your home/office. There is no smoking, eating or drinking (other than water) in your home/office, nor do we watch tv or play the radio. We will not answer the phone or the door. Our only purpose while in your home/office is to CLEAN.

Our guarantee: 

We are building our business on reputation by providing our clients with the best possible service available anywhere. Still, we realize that because we are human, things, from time to time will get missed. Should this happen, phone our office or email us within 24 hours and we will make a note to rectify this on our next visit at no charge to you.

Supplies:

 We provide our own cleaning products including cleaning agents and microfiber towels. We pride ourselves in our state of the art, earth friendly cleaning practices. We use color coded microfiber technology ensuring the avoidance of cross contamination. All of our tools and supplies are disinfected after each home/office is cleaned, to provide an additional layer of preventing cross-contamination. 

We do ask that you provide a broom, vacuum and toilet brush.

Arrival time:

 Please allow us the flexibility of scheduling our start time of cleaning between the hours of 8 am and 2 pm we try to schedule our cleanings in an order that requires the least amount of travel time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time we will make every effort to accommodate your request however No specific times are guaranteed.

Scheduling changes: 

We do our best to stay on schedule. However, if a change is necessary, we will let you know as soon as possible and ask you to do the same. Please go through the office for any scheduling changes 3608400850 NOT YOUR CLEANER.

If you are going out of town or closing your business for the holiday, rather than cancel, we would like this opportunity to do some deeper cleaning projects such as scrubbing baseboards, cleaning the oven or refrigerator, organize the pantry or office supply cabinet.

Closed doors: 

Please close the doors to any room(s) you do not wish to have cleaned and we will focus our energies elsewhere. Our cleaning technicians are trained not to clean any room with the door closed; so conversely please make sure all the rooms you want cleaned have the doors open.

Valuables:

 If there is an item or items in your home that are invaluable to you, it is your responsibility to :

A)Let us know what and where that item(s) are, so we will know not to touch them, or,

B) put the item(s) away before your scheduled cleaning service. As mentioned in the paragraph above, we do not open closed doors ( this includes cabinet doors, bookcases, curious, ect) if your valuable is behind closed door, we will not touch them.

Picking up: 

You do not need to clean for the cleaner! However, the better your space is picked up, the better job we can do for you. If there are papers, dishes, laundry, projects, ect.- no problem, we can skip these areas until our next visit. Getting things up and off the floor by putting them on beds or the couch helps too. If you just can't seem to get things organized before we come, no problem, just know we will clean what we can get to.

Payment: 

Payment by check, cash, or card (https://pay.busybee-maids.com) is due in full on the day of your service and should be left on the kitchen counter or front reception area. Checks are to be made out to Busy Bee Maids. If payment is not received or is not left a $5 billing service charge will be added unless prior arrangements have been made. A $25 dollar fee will be added to any nsf checks or payments later than 3 days over due.

Late cancellation/lockout/turn away: 

We allocate a block of time for the cleaning of your home/office . If you requested a schedule change, we require a 24 hours advance notice to avoid a cancellation fee. If we do not receive a personal phone call or email within 24 hours of your cleaning time, or we are locked out, you will be charged for ½ the price of the scheduled cleaning. If we are turned away at the door, you will be charged the full price of the scheduled cleaning. The best way to insure this does not happen is to have a key kept somewhere discreet near your home/office. Your time slot is yours; it is reserved for just you. If you cancel last minute it cannot be filled.

Security alarms: 

If your home/office is equipped with a security system, please ensure that it is in the off position or call our office with the code and proper directions for use. If the code should change, please let us know so you don't incur a lock out charge.

Accidents: 

If you have something that is priceless and/irrenplaceable please put it away. It is very rare, but occasionally something gets broken. Your cleaning technician will let our office know right away and leave you a note and the item  broken. We will do our best to replace or reimburse you per your request. Please be aware we have a $100 replacement limit ( per item) and must be informed of any requests within 24 hours of your service date. Please inform us at your initial cleaning of items in your home/office that we should avoid and or are in need in ill repair, i.e. a picture not professionally hung loose knobs/handles, ect.

Holidays: 

We work every day If you happen to need your house cleaned on the holiday it will be at time and a half rate.

Pets: 

We love pets!! However due to the potential health risks, we do not clean litter boxes, urine or feces. If you have a pet that is the least bit aggressive, it will need to be absent from the areas we are cleaning.

Extra Needs: 

We are happy to meet your extra needs just call the office (360-840-0850) to ensure we can appropriate the necessary time.